Before the trip

If you have a disability or reduced mobility, you should have the same opportunity to travel as everyone else. One recommendation is to plan your trip and inform your airline in good time of your wishes and needs, as there are restrictions on the number of people with assistance needs per flight. 
If you have reduced mobility that makes special demands during the flight, you must state this already when booking the flight ticket.

The airlines forward the information to the airport, which is responsible for escorting you when you are at the airport. Remember to be clear about what needs you have during the trip. Without knowledge, staff cannot provide the best possible service.

Right to escort at the airport

According to EU rules, people with reduced mobility are entitled to escort if the booking is made no later than 48 hours before the stated departure time. If the booking is not made on time, you will still receive help at the airport, but the staff may not be able to provide exactly the service you want.

Book an escort if you:

• Need special services to get to and from the aircraft and to get on board.
• Uses portable oxygen equipment
• Is wheelchair bound and uses a wheelchair or electric / battery-powered wheelchair
• Has impaired vision or hearing and needs immediate information
• Bring a guide dog

Pick up point – where you meet the companion

A pick up point is a place outside or inside the airport building where passengers with reduced mobility can report their arrival at the airport and request an escort. You will be assisted from pick-up point or check-in to the gate and on board the aircraft to the aircraft seat. You can be escorted either from a pick-up point at the airport area or at check-in.

Pre-ordered escort

To be accompanied, you must register at a pick up point / check-in no later than two hours before the stated departure time. In specific cases, a time for notification may be set in advance by the airline/tour operator in consultation with the airport. At Skellefteå Airport, one hour before departure is enough.

The airports and airlines are helped to ensure that everyone with reduced mobility receives the best possible service.

Guide dog

When booking, state that you are traveling with a guide dog. Also contact the airline well in advance of departure as the rules for traveling with a guide dog may differ between countries.

Guide dogs are usually allowed to travel with their driver in the cabin. The dog is not included in the weight limit that applies to ordinary luggage and does not have to sit in a cage when traveling in the cabin. Guide dog costs nothing extra.

Check the rules of the country you are traveling to

You as the owner must check the rules that apply to bringing the dog into the country you are traveling to. It is especially important to check which vaccinations the dog must have and which quarantine rules apply.

Airport terminals are often large and difficult to understand. Visually impaired passengers, like other people with reduced mobility, are helped by the airport’s companion to get from the check-in counter to the aircraft.

The companion helps to find the right place in the aircraft.

Wheelchair

Your own wheelchair must not be brought into the plane

When booking the trip, indicate that you use a wheelchair. It is not possible for wheelchair users to bring their own wheelchair in the cabin. The wheelchair is always transported in the aircraft’s cargo space. It is transported free of charge and is not included in the permitted amount of luggage.

Medicine on the go

However, medicines, children’s and diet foods are excluded. You can take as much prescription medicine with you in your hand luggage as you need during your absence.

Over-the-counter medicine (lens fluid, cough medicine, nasal drops, etc.) you must first bring as much as you need during the actual flight. But you can bring over-the-counter medicine for your entire away item if you are unsure whether you can buy the product at the destination or if it is only available in larger packages.

Medicines do not have to be in plastic bags, but remember to pack liquid medicines so that you can easily show them at the security checkpoint at the airport.

Read more about what applies to medicine, baby food and diet food on Transportstyrelsen website

For the importation of classified drugs for personal use in the EU / EEA countries, you must be able to present a certificate proving your right to take the medicines with you. This applies regardless of whether you have the medicine in your hand luggage or checked in in your luggage. Drug-classified drugs include many sleeping pills, sedatives and strong painkillers. You turn to Apoteket to get a so-called Schengen certificate issued.

If you are unsure whether your medicine is classified as a drug in Sweden, you can contact your pharmacy or the Medical Products Agency.

However, the classification of drugs may differ between countries. The rules that apply to the introduction of these medicines can also vary from country to country. Therefore, contact the country’s embassy for further information.

Except EU and EEA
If you travel from Sweden to countries outside the EU / EEA area, you should contact the visiting country’s embassy to inform you about the rules that apply to the import of drug-classified drugs. You should always be able to prove that the medicines you have with you are intended for personal, medical use, for example through a medical certificate in a suitable language. You can also contact the airline you are traveling with to find out what applies.